Kids Collection — FAQ
Q: Are these products safe for children’s skin?
A: Yes. Our formulations are crafted with gentle, natural, and organic ingredients. We exclude harsh chemicals, synthetic fragrances, parabens, and sulfates. Still, always patch test (behind the ear, inner arm) before full use.
Q: What age range is the “Kids” collection intended for?
A: Typically for toddlers up to early adolescence (roughly age 2 to 12). Skin maturity and sensitivity vary, so judge by condition rather than strictly age.
Q: Can I use multiple products in a child’s routine (cleanser, toner, cream)?
A: Yes — but simpler is better. A basic regime (gentle cleanser + moisturiser) is often enough. Add extras only if needed (e.g. a soothing balm). Introduce one new product at a time.
Q: How much product should I use and how often?
A: Use a small amount (pea-size for face). Apply 1 or 2 times per day depending on need. If irritation appears, reduce frequency or discontinue use.
Q: What if my child has very reactive or eczema-prone skin?
A: We recommend patch testing for 2–3 days before full use. If a skin condition is present, consult with a dermatologist before trying new products.
Q: Are these cruelty-free / vegan?
A: Yes — all products in the Kids collection are cruelty-free. If any product is also vegan, we clearly label it. (Check product details.)
Q: Can I use a Teens or Parents product on a child, or vice versa?
A: Sometimes — the gentler formulas from Teens or Parents may be suitable for children, but always check ingredient lists and intended usage. We recommend staying within the Kids collection when possible.
Q: How long until I see results?
A: Skin improvements can show in 2–4 weeks, depending on consistency and skin condition. For deeper issues, it may take more time.
Q: Storage and shelf life
A: Store products in a cool, dry place away from direct sunlight. Always close lids tightly to preserve freshness. Avoid leaving them in very hot places (e.g. cars).
Q: Shipping & Returns
A: We offer (state your shipping policy: e.g. free UK delivery over £25, international shipping) and a 30-day return policy for unused, unopened items. Opened / used items may not be eligible (for hygiene reasons).